Privacy policy
Last Updated: May 15, 2026
This Privacy Policy explains how Upscale Technology Pte. Ltd. (“Upscale”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal data in connection with the use of Upscale and related services.
Upscale is committed to handling personal data responsibly and in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act 2012 (“PDPA”) and, where applicable, the General Data Protection Regulation (“GDPR”).
1. Information we collect
We may collect and process the following categories of information:
Information you provide
Name and contact information
Business and company details
Account registration information
Communications and support enquiries
Information uploaded or submitted through the platform
2. How we use information
We may use information to:
Provide and operate the services
Authenticate users and manage accounts
Provide customer support
Improve platform functionality and user experience
Monitor platform performance and security
Communicate regarding updates, services, or enquiries
3. Legal bases for processing (GDPR)
Where the GDPR applies, Upscale may process personal data based on:
Performance of a contract
Legitimate business interests
Consent
Compliance with legal obligations
4. Sharing of information
Upscale may share information with:
Cloud hosting and infrastructure providers
Analytics and technology providers
Communication and support vendors
Professional advisers and service providers
Regulators, authorities, or law enforcement where legally required
5. International data transfers
Information may be processed in Singapore and in other jurisdictions where Upscale or its service providers operate.
Where required, Upscale takes reasonable steps to implement safeguards for cross-border data transfers in accordance with applicable laws.
6. Data security
Upscale implements reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, loss, or misuse.
Such measures may include:
Access controls
Authentication measures
Encryption where appropriate
Infrastructure monitoring
Internal confidentiality obligations
Backup and recovery procedures
