This Privacy Policy explains how Upscale Technology Pte. Ltd. (“GoUpscale”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal data in connection with the use of GoUpscale and related services.

 

GoUpscale is committed to handling personal data responsibly and in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act 2012 (“PDPA”) and, where applicable, the General Data Protection Regulation (“GDPR”).

 

 

1. Information we collect

 

We may collect and process the following categories of information:

 

Information you provide

• name and contact information;
• business and company details;
• account registration information;
• communications and support enquiries;
• information uploaded or submitted through the platform.

 

Usage and technical information

• IP address and device information;
• browser type and operating system;
• usage activity and interaction data;
• log files and diagnostic information.

 

Analytics and cookies

We may use cookies and analytics technologies to improve website functionality, performance, security, and user experience.

 

 

2. How we use information

 

We may use information to:

• provide and operate the Services;
• authenticate users and manage accounts;
• provide customer support;
• improve platform functionality and user experience;
• monitor platform performance and security;
• communicate regarding updates, services, or enquiries;

comply with legal and regulatory obligations.

 

 

3. Legal bases for processing (GDPR)

 

Where the GDPR applies, GoUpscale may process personal data based on:

• performance of a contract;
• legitimate business interests;
• consent;
• compliance with legal obligations.

 

 

4. Sharing of information

 

GoUpscale may share information with:

• cloud hosting and infrastructure providers;
• analytics and technology providers;
• communication and support vendors;
• professional advisers and service providers;
• regulators, authorities, or law enforcement where legally required.

GoUpscale does not sell personal data.

 

 

5. International data transfers

 

Information may be processed in Singapore and in other jurisdictions where GoUpscale or its service providers operate.

 

Where required, GoUpscale takes reasonable steps to implement safeguards for cross-border data transfers in accordance with applicable laws.

 

 

6. Data security

 

GoUpscale implements reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, loss, or misuse.

 

Such measures may include:

• access controls;
• authentication measures;
• encryption where appropriate;
• infrastructure monitoring;
• internal confidentiality obligations;
• backup and recovery procedures.

No system or transmission method can be guaranteed to be completely secure.

 

 

7. AI-enabled technologies

 

GoUpscale may utilise AI-enabled tools and technologies to support platform functionality, automation, analytics, content generation, or operational efficiency.Unless expressly agreed with the relevant customer, GoUpscale does not intentionally use Customer Confidential Information to train public AI models.

Users remain responsible for reviewing and validating generated outputs where applicable.

 

 

8. Data retention

 

GoUpscale retains information only for as long as reasonably necessary:

• to provide the Services;
• to comply with legal or regulatory obligations;
• for legitimate security, backup, audit, or dispute resolution purposes.

 

 

9. Your rights

 

Depending on applicable law, individuals may have rights to:

• request access to personal data;
• request correction of inaccurate information;
• withdraw consent where processing is based on consent;
• request deletion of personal data in certain circumstances;
• object to or restrict certain processing activities.

 

Requests may be submitted to support@goupscale.com 

 

 

10. Third-party services

 

Our website or platform may contain links or integrations with third-party services.

 

GoUpscale is not responsible for the privacy practices or content of third-party services not operated by GoUpscale.

 

 

11 Updates to this Privacy Policy

 

GoUpscale may update this Privacy Policy from time to time.

Updated versions will be published on this page with a revised “Last Updated” date.

 

 

12. Contact us

 

If you have any questions regarding this Privacy Policy or our handling of personal data, please contact:

Upscale Technology Pte. Ltd.

63 Robinson Road, #07-00

Singapore 068894

 

Email: support@goupscale.com