Welcome to GoUpscale. These Terms of Use (“Terms”) govern your access to and use of the GoUpscale website, platform, products, and services operated by Upscale Technology Pte. Ltd. (“GoUpscale”, “we”, “our”, or “us”).

 

By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the Services.

 

1. About GoUpscale

 

GoUpscale is operated by:

Upscale Technology Pte. Ltd.

63 Robinson Road, #07-00

Singapore 068894

For enquiries, please contact: support@goupscale.com

 

2. Use of the services

 

You may access and use the Services only for lawful business purposes and in accordance with these Terms.

 

You agree not to:

• misuse or interfere with the Services;
• attempt to gain unauthorised access to systems or accounts;
• reverse engineer, copy, modify, or create derivative works of the Services except as permitted by law;
• use the Services to transmit unlawful, harmful, fraudulent, or infringing content;
• use automated tools, scraping technologies, or similar methods to access the Services without authorisation.

 

GoUpscale reserves the right to suspend or restrict access where necessary to protect the Services, users, or applicable legal obligations.

 

3. Accounts and access

Certain features may require account registration or authorised access credentials.

 

You are responsible for:

• maintaining the confidentiality of your login credentials;
• all activities conducted under your account; and
• ensuring that the information provided is accurate and up to date.

 

You must notify GoUpscale promptly of any suspected unauthorised use of your account.

 

4. Customer content

 

You retain ownership of content, data, materials, and information submitted or uploaded through the Services (“Customer Content”).

 

You grant GoUpscale a limited right to host, process, transmit, and use Customer Content solely for the purpose of providing and supporting the Services.

 

You are responsible for ensuring that:

• you have all necessary rights and permissions relating to Customer Content; and
• your use of the Services complies with applicable laws and regulations.

 

5. Intellectual property

 

The Services, including all software, platform features, branding, designs, text, graphics, content, and underlying technology, are owned by or licensed to GoUpscale and are protected by applicable intellectual property laws.

 

Except as expressly permitted, nothing in these Terms grants you any right, title, or interest in or to the Services or GoUpscale’s intellectual property.

 

6. AI-enabled features

 

Certain features or functionalities may incorporate AI-enabled tools, automation, or content generation technologies.

 

Outputs generated through AI-enabled features may:

• be automated in nature;
• contain inaccuracies or incomplete information; and
• require human review and verification.

 

Users remain responsible for reviewing and validating generated outputs before relying on them.

 

7. Third-party services

 

The Services may integrate with or rely on third-party providers, including hosting, analytics, communication, and infrastructure providers.

 

GoUpscale is not responsible for third-party services, websites, or content that are not operated by GoUpscale.

 

8. Privacy

Our Privacy Policy also governs your use of the Services. Please review our Privacy Policy to understand how we collect, use, and protect information.

 

9. Disclaimer

The Services are provided on an “as is” and “as available” basis.

 

While GoUpscale takes reasonable steps to maintain the reliability and security of the Services, we do not guarantee that:

 

• the Services will be uninterrupted, error-free, or completely secure;
• all information provided through the Services will always be accurate or complete; or
• defects or issues will always be corrected immediately.

 

To the maximum extent permitted by law, GoUpscale disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

 

10. Limitation of liability

 

To the maximum extent permitted by applicable law, GoUpscale shall not be liable for any indirect, incidental, consequential, special, punitive, or loss-of-profit damages arising out of or relating to the use of the Services.

 

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

 

11. Enterprise agreements

 

If you are using the Services under a separate written agreement with GoUpscale, including a Master Services Agreement, Subscription Agreement, Order Form, or Statement of Work, that agreement shall prevail in the event of any inconsistency with these Terms.

 

12. Changes to the services or terms

 

GoUpscale may update or modify the Services or these Terms from time to time.

 

Updated Terms will be published on this page with a revised “Last Updated” date. Continued use of the Services after such updates constitutes acceptance of the revised Terms.

 

13. Governing law

 

These Terms shall be governed by and construed in accordance with the laws of Singapore.

The courts of Singapore shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services.